Privacy Notice
Information on the Processing of Personal Data
We would like to assure you that for EASY SYSTEMS S.A. the protection of the personal data of our clients and partners is of the utmost importance. For this reason we take appropriate measures to protect the personal data we collect from loss, leakage, alteration, transfer or any other unlawful processing, and to ensure that your personal data is always processed in accordance with the obligations set by the legal framework, both by the company itself and by third parties processing personal data on its behalf.
We would also like to assure you that EASY SYSTEMS S.A. does not collect data relating to minors under the age of 16.
What is the GDPR
The General Data Protection Regulation (GDPR) is the European Union’s (EU) regulatory framework in this field. Its purpose is to set the conditions for processing personal data in order to protect the rights and freedoms of natural persons, in particular their right to the protection of personal data.
Data Controller
Easy Systems S.A., registered at 109 Marathonos Ave., 153 44 Gerakas, Attica, Greece, VAT No. 998105170, email: info@easysystems.gr, Tel. +30 210 6096250, website: https://easy.systems, as legally represented, informs you that, for the purposes of its business activities, it processes the personal data of its clients and partners in accordance with applicable national legislation and Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, hereinafter the “Regulation”), as in force.
For any matter relating to the processing of personal data you may contact the Data Protection Department of Easy Systems S.A. at the following contact details: email: privacy@easysystems.gr. If you wish, you may contact the Data Protection Officer (DPO): Mr Aristeidis Metaxotos, email: dpo@easysystems.gr, telephone: +30 210 6096250
Which categories of personal data do we process?
The personal data we process is strictly necessary, essential and appropriate for achieving our intended purposes, and is summarized as follows:
- Personal data that you provide to us, such as:
Company Contact Form: full name, email, mobile/landline telephone, company, position. This data is used to contact you, because you asked us to.
Complaint Form: full name, company, position, profession, telephone, email, preferred contact time. This data is used to resolve the complaint, for the company’s statistical/archiving purposes and to contact you about the complaint.
CV Submission Form: full name, father’s name, date of birth, place of birth, home address, telephone, mobile, marital status, military obligations, department of interest, education (studies/seminars, programming skills, foreign languages, other computer skills), work experience (duration, company, position). This data is used by the HR Department to contact you when a position matching your qualifications becomes available.
With regard to the personal data we collect directly from you, please note that you must inform us of any change to your data without delay and respond to any request we make to update it.
What are the legal grounds for processing your personal data?
Easy Systems S.A. processes your personal data transparently, in line with the principles of lawfulness, proportionality, confidentiality and integrity, purpose limitation and accuracy, defined retention period and data minimization.
Depending on the case, the legal basis for processing your personal data may be:
(a) the provision of the services you assign to us and wish to receive from us, for example information about our activities, and consequently the performance of our contractual obligations in that context.
(b) the safeguarding and protection of legitimate interests, both yours and ours. To this end we use closed-circuit television (CCTV) and security cameras in order to protect the safety of people, materials and facilities, as well as specialized security software aimed at detecting and preventing malicious activity: specifically, when you visit our premises and our websites, we use information such as IP address, location information, user devices etc. in order to detect or prevent fraud or abuse of our website.
(c) compliance with a legal obligation, such as regulatory compliance for tax purposes.
(d) the consent you give, under the specific conditions set by the legal framework, in order to receive updates on the activities, products, services etc. of EASY SYSTEMS S.A. and of third-party partner companies that process personal data in accordance with the framework in force at any time.
How and why do we use your personal data?
For contact, complaints or CV submissions.
To fulfill/process a request. When you visit our websites https://support.easysystems.gr, https://easy.systems, https://www.easytrack.gr you can fill in a contact form so that we can get in touch with you, a complaint form so that we can examine your complaint and contact you, a CV submission form for use by the Human Resources Department, and a support request form if you need technical support from our technical department. When completing each form you may be asked for additional information; however, the minimum data needed for the above purposes will be marked as required fields.
For your participation in surveys
We use the data we collect from our websites to improve and evaluate the operation of our products, services and company more broadly. Specifically, we process your contact details for your participation in a Customer Satisfaction Survey, provided you have given your consent under the specific conditions set by the legal framework. The Customer Satisfaction Survey is currently conducted electronically and concerns satisfaction with the products and services we offer. If you do not wish to take part, you may simply not participate and may also inform us using the contact details above. We also process your contact details for your participation in opinion surveys on our company’s Sustainable Development topics and in training seminar evaluation surveys, provided you have given your consent under the specific conditions set by the legal framework. These surveys are currently conducted electronically. If you do not wish to take part, you may simply not participate and may also inform us using the contact details above.
To inform you about our news and offers
Data collected from our website may be used to contact you and inform you about our company’s products and offers that may interest you, by email, SMS or telephone, provided you have given your consent under the specific conditions set by the legal framework.
To safeguard our legitimate interests and protect people and property
Safeguarding and protecting legitimate interests, both yours and ours, requires us to use closed-circuit television (CCTV) and security cameras in order to protect the safety of people, facilities, infrastructure and goods.
Personalized communications (profiling)
In order to offer you the best possible experience, personal data collected from our websites may be used to send personalized communications, provided you have given your consent under the specific conditions set by the legal framework. Personalization based on your needs and preferences (profiling) is derived from information drawn from your personal data, such as profession, area of residence etc., and from the results of the Customer Satisfaction Survey and other surveys.
Who do we share your data with?
Easy Systems S.A. transfers personal data to third parties to whom it entrusts the processing of personal data on its behalf. Specifically: the Company may share information about how you use our website with social media, advertising and analytics partners, who may combine it with other information you have provided to them or that they have collected from your use of their services, or with courier companies in order to deliver a service you have assigned to us. Courier companies may contact you to request clarifications and to inform you about the delivery of your products. Finally, data is transferred to payment providers when a payment is made. For our part, we use high-level security systems to prevent data leakage by malicious systems.
The company has lawfully ensured that those processing data on its behalf meet the requirements and provide sufficient guarantees to implement appropriate technical and organizational measures, so that the processing of your personal data protects your rights.
We may also share your information with relevant agencies, law enforcement bodies, government authorities and other third parties, where permitted by law, for the purpose of preventing or detecting criminal acts, etc.
We may also assign certain tasks to external partners, lawyers, law firms, tax consultants and consulting firms, where their assistance is necessary to manage specific matters. In such cases Easy Systems S.A. remains the controller of your personal data and defines the details of the processing, and signs a specific agreement with the third parties to whom it assigns processing activities, in order to ensure that processing is carried out in accordance with the applicable legal framework and that every natural person can freely and without hindrance exercise the rights granted by that framework.
Retention period
The data retention period is determined on the basis of the following specific criteria, depending on the case:
Where processing is required by provisions of the applicable legal framework, your personal data will be stored for as long as those provisions require.
Where processing is carried out on the basis of a contract, your personal data is stored for as long as necessary to perform the contract and to establish, exercise and/or defend legal claims arising from it.
Where processing concerns keeping a file of CVs for possible future positions, your personal data will be stored for twenty-four (24) months.
For information and communication purposes, your personal data is kept until you withdraw your consent, which you may do at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
To withdraw your consent you may contact the Data Protection Department of Easy Systems S.A. at the following contact details: email: privacy@easysystems.gr. If you wish, you may contact the Data Protection Officer (DPO), Mr Aristeidis Metaxotos, email: dpo@easysystems.gr, telephone: +30 210 6096250.
What are your rights regarding your personal data?
Every natural person whose data is processed by Easy Systems S.A. has the following rights:
Right of access: You have the right to be aware of and verify the lawfulness of the processing. You therefore have the right to access your data and to receive additional information about its processing.
Right to rectification: You have the right to review, correct, update or amend your personal data.
Right to erasure: You have the right to request the erasure of your personal data where we process it on the basis of your consent or to protect our legitimate interests. In all other cases (for example where there is a contract, a legal obligation to process personal data or a public interest), this right is subject to specific limitations or does not apply, depending on the case.
Right to restriction of processing: You have the right to request restriction of the processing of your personal data in the following cases: (a) where you contest the accuracy of the personal data, until it is verified; (b) where you oppose the erasure of personal data and request restriction of its use instead; (c) where the personal data is no longer needed for the purposes of processing but is necessary for you to establish, exercise or defend legal claims; and (d) where you object to the processing, until it is verified whether our legitimate grounds override yours.
Right to object to processing: You have the right to object at any time to the processing of your personal data where, as described above, it is necessary for the purposes of legitimate interests we pursue as controller, as well as to processing for direct marketing and consumer profiling purposes.
Right to data portability: You have the right to receive your personal data free of charge in a format that allows you to access, use and process it with commonly used processing methods. You also have the right to ask us, where technically feasible, to transmit the data directly to another controller. This
right applies to data you have provided to us and which is processed by automated means on the basis of your consent or in performance of a related contract.
Right to withdraw consent: Finally, Easy Systems S.A. informs you that where processing is based on your consent, you have the right to withdraw it freely, without affecting the lawfulness of processing based on your consent before its withdrawal. To withdraw your consent you can contact us at privacy@easysystems.gr.
To exercise any of the above rights you may contact the Data Protection Department of Easy Systems S.A. at the following contact details: email: privacy@easysystems.gr. If you wish, you may contact the Data Protection Officer (DPO): Mr Aristeidis Metaxotos, email: dpo@easysystems.gr, telephone: +30 210 6096250, or fill in the relevant form at the end of this document.
In the above cases, we will make every effort to respond to your request within thirty (30) days of its submission. This period may be extended by a further sixty (60) days where necessary, taking into account the complexity and number of requests, in which case we will inform you within the thirty (30) day period mentioned above.
Right to lodge a complaint with the Hellenic DPA:
You have the right to lodge a complaint with the Hellenic Data Protection Authority http://www.dpa.gr/ Call center: +30 210 6475600, Fax: +30 210 6475628, Email: contact@dpa.gr (mailto:contact@dpa.gr).
Security of personal data
Easy Systems S.A. applies appropriate technical and organizational measures to process personal data securely and to prevent accidental loss or destruction and unauthorised and/or unlawful access, use, modification or disclosure. In any case, the way the Internet works and the fact that it is open to anyone mean that no guarantee can be given that unauthorised third parties will never be able to breach the technical and organizational measures applied, gain access and possibly use personal data for unauthorised and/or unlawful purposes.
Profiling
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that person’s personal preferences, interests or movements.
Cookie Policy information
On easy.systems (https://easy.systems/), support.easysystems.gr (https://support.easysystems.gr/) and www.easytrack.gr (https://www.easytrack.gr/), we use cookies to improve your experience on our sites.
Links to other websites
Our website may contain links to third-party websites. Easy Systems S.A. is not responsible for the privacy practices or content of websites that do not belong to Easy Systems S.A. We therefore recommend that you read the privacy statements of those websites carefully.
Changes to this Privacy Policy
The information in our company’s privacy policy reflects the current state of data processing on our website. If data processing changes, this data protection information will be updated accordingly. The latest version of this information will always be available on our website, so that you are informed about the scope of data processing on our website. We recommend that you always stay informed about how we process and protect your personal information. All future changes to this Privacy Notice will be announced in good time before they take effect.
This information is provided pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council and the provisions of Greek legislation on personal data protection adopted and applied within its framework.
Rights request forms
- Right of access request form
- Right to rectification request form
- Right to erasure request form
- Right to restriction of processing request form
- Right to object to processing request form
- Right to data portability request form
- Right to withdraw consent request form
Other company websites
The Company operates other websites and online stores, where you can find their specific terms and privacy policies.
Last updated: November 2026
