Managed IT Services

Your IT runs smoothly, and you focus on your business

Instead of chasing every fault, let our team stay ahead of problems. We monitor your systems 24/7, take care of updates and backups, and support your users with a clear SLA. Our processes are certified to ISO 20000-1.

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Does any of this sound like you?

“Our accountant handles the IT.”

Or an outside contractor who answers whenever they can.

Problems only show up when it’s too late:

A disk fills up, a backup fails and nobody notices.

Updates that never happen:

Every unpatched system is an open door.

Many vendors, nobody accountable:

Each one blames the other.


What we do

What your support can include

Managed Microsoft 365

We manage Microsoft 365 users, licenses, security and settings.
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Managed Cloud

Your servers in our cloud, with monitoring, patching and backup.
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Managed Security

Endpoint protection, firewall, email security and threat monitoring.
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Managed Backup

Daily checks that backups completed, plus regular restore tests.
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24/7 monitoring with PRTG

Servers, network, storage, applications and connections under continuous monitoring with Paessler’s PRTG Network Monitor.

Patch Management

Controlled operating system and application updates, with no surprises.

Help Desk

One place for every user request, with an online portal, history and periodic reports.

Proactive Maintenance

Regular checks and improvements, not just repairs.

Stand-by Equipment

If a critical server or firewall stops, a preconfigured replacement takes over until it’s repaired (Easy Platinum).
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Vendor Management

We deal with your internet provider, hardware vendor and ERP developer on your behalf.

SLA-based Support

Agreed response and resolution times, written into the contract.

Custom Solutions

For anything a standard package doesn’t cover: specialized infrastructure, systems integration and bespoke projects, supported by the same team.
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Support plans

A plan for every business

From simple prepaid hours for small businesses to full coverage with stand-by equipment. You can change plan when your annual contract renews.

Prepaid hours

PrePaid

For small businesses with occasional needs. Support from prepaid hours, with no annual commitment.

  • Phone and remote support
  • Annual preventive maintenance
  • Online request history

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Annual contract

Easy Silver

Core ongoing coverage with a clear SLA for businesses that want steady support.

  • Help desk, remote management and annual preventive maintenance
  • Hardware replacement work at no extra charge
  • A clear response-time SLA
  • Online request history

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Annual contract

Easy Gold

For businesses that depend on their systems every day and need a faster response.

  • All the benefits of Easy Silver
  • Faster response time (SLA)

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Annual contract

Easy Platinum

For businesses that cannot afford to stop. Standby equipment and top priority, so a failure does not become downtime.

  • All the benefits of Easy Gold
  • Spare parts at no extra charge
  • Our fastest response time (SLA)
  • Monthly summary reports

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Support is provided remotely or through an on-site visit, depending on the nature of the request. Detailed response times and the features of each plan are included in our proposal, tailored to your infrastructure.


24/7 monitoring

We see problems before you do

As a Paessler partner, we use PRTG to monitor every critical point of your infrastructure: server availability, disk space, backup status, network traffic, firewalls, UPS and applications. If anything goes outside its normal range, our team is alerted immediately and starts fixing it, often before you even notice. If you wish, you get access to dashboards and reports too.

  • Servers & applications: availability, resources, services
  • Storage & backup: disk space, completion of every backup
  • Network & firewalls: traffic, connections, VPN
  • Power: UPS and power protection

What you gain

Predictable cost, less downtime

  • Predictable cost instead of unexpected repair bills.
  • Less downtime, because problems are caught early.
  • Full documentation of your infrastructure, so you don’t depend on one person.
  • One team that sees the whole picture: Microsoft 365, cloud, network, telephony.

From day one

How we get started

01

Onboarding

We document your infrastructure, users, contracts and credentials securely.

02

Stabilization

We fix anything urgent and switch on PRTG monitoring and backup.

03

Operations

Help desk, updates and 24/7 monitoring, according to your plan.

04

Review

Regular meetings with reports and improvement proposals.


Frequently asked questions

What we’re often asked

Related

Cloud & Datacenter →Cybersecurity →

If your needs are occasional, PrePaid gives you support hours with no annual commitment. If IT is critical to your operations, Easy Silver, Gold and Platinum offer progressively broader coverage. Platinum also includes stand-by equipment. After a short review we’ll recommend the right one.

Yes. When your annual contract renews you can move to any other plan.

Support is provided remotely or through an on-site visit, depending on the nature of the request. Most issues are solved remotely and immediately.

With Paessler’s PRTG Network Monitor, as a Paessler partner. Monitoring runs 24/7 and alerts our team automatically to any deviation. If you wish, you can see dashboards and reports too.

Of course. Many clients use us as an extension of their team, for monitoring, security and specialist work.

Through the online customer portal, by email or by phone. Every request is logged and you can see its history.

Leave your IT to us.

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